FAQ

Frequently asked questions

SHIPPING


We deliver our products worldwide, carefully packed, by UPS International courier.

During the check out process, once the shipping address is inserted, shipping cost is calculated according to packaging weight and volume.
UPS provides a tracking service with which you can know at all times where the package online at www.ups.com

Shipment Delivery Times*

If the item is in stock, it will be delivered in :

3/5 Days in Europe (not including customs formalities)
7/10 Day United States/ Australia
10/15 Days in the rest of the world (not including customs formalities)

When the items are not in stock, waiting time can be 1-4 weeks to 60 days, it dipends from the artwork.




SAFETY PACKAGING


All our glass goods are carefully packed.

The fragility of objects compels to take care of the packaging process. Each object is hand-packed and placed in protective boxes to arrive intact to the customer




RETURN & REFUND


Only authorized returns will be accepted.

We do not refund for incorrect, mistaken or custom orders.

Due to the traditional handcrafting, colors of the pictures may slightly differ from the real ones.
The dimensions specified are not inclusive of chain drop and ceiling fittings.




DUTIES OF THE CUSTOMER


When the courrier deliver the package:

  • Check immediately if the packaging is demaged from outside
  • Open the box and check if everything is ok.
  • Report any damage within the first 24 hours from the delivery date. Please, email us at muranoetvetro@gmail.com with your order number and a mobile photo of the item’s condition. We address on a case-by-case basis and will try our best to work towards a satisfactory solution.




IMPORT TAXES


Customer is responsible for any foreign duties, if any.




PAYMENT METHODS ACCEPTED


Credit card: Visa, Mastercard, American Express and others.

Bancontact

Advanced Bank tranfer: The details of our bank are as follows:

BNP PARIBAS FORTIS

  • Accountholder: SRL MURANO & VETRO
  • SWIFT: GEBABEBB
  • IBAN: BE51001885715362